My business is based on the belief that my customers' needs are of the utmost importance. I am committed to meeting those needs. As a result, I have several terms and conditions for working effectively together to ensure everyone receives the same level of attention and care.
Please thoroughly read through my Policies + Etiquette.
Studio Policies + Etiquette
By calling or scheduling your appointment online, you are indicating that you understand and accept these terms and conditions stated in the Studio Policies.
Please arrive 5-10 minutes early before your scheduled appointment, this will provide time to use the
restroom, allow you to check-in and discuss goals for the session. If you do arrive late, do not expect to receive your full allotted appointment time.
New guests will be asked to complete a HIPPA compliant confidential health questionnaire, linked provided in the New Clients section of my website. You may be asked to update your information on a regular basis. All information collected is intended for your well-being in mind, this information is not shared with any third parties, and will only be released with your permission.
Late Arrival Policy
Your appointment time is as important to me as it is to you. In an effort to ensure that each Gettys Sports + Orthopedic Treatment client, I endeavor to stick to a strict schedule. I understand that life happens, however, treatments will require an abbreviation or rescheduling if you arrive late. Treatment will end on time to ensure the next client is not delayed, and the full price of your treatment will be charged. Late arrival may result in a shortened treatment time to ensure that the next guest is not delayed.
Ultimately it is your responsibility to remember your appointment time, however, Gettys Sports + Orthopedic Treatment will provide 2 courtesy reminders, 48 and 24 hours prior to your scheduled appointment via email or text message, based on your preference (standard scheduling preference will include both a text message and email).
Cancellation and Refund Policies
Your appointments are very important to me and are reserved especially for you. I understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In my desire to be effective and fair to all of my clients, and out of consideration for their time and mine, I have adopted the following policies... Should you need to cancel or reschedule your appointment, I respectfully request at least 48- hour notice. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and other clients miss the opportunity to receive services.
My Online Booking System sends out 2 reminders, 48 and 24 hours in advance. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee. Because services are reserved for you exclusively, a cancellation fee will apply. In the event that I do not receive the required notice for adjustments and cancellations, the following fees will be applied to your card or alternatively, billed out to you.
Notification given at least 48 hours prior to your appointment will receive no charges.
If you are unable to give me the minimum 48-hours advance notice, I do offer you the option to have a friend or family member take your appointment, without you being charged cancellation fees, and thereby they would be responsible for any treatment fees.
Notification given less than 24 hours prior to appointment time will result in a 50% charge of the service booked.
Failure to no-show your appointment will result in a 100% charge of the reserved service amount.
Please note that chargebacks on credit cards for late notice cancellations fees will result in refusal of future services at Gettys Sports & Orthopedic Treatment.
Last Minute Exceptions
Please cancel if you feel you are getting a cold, or are already sick. You can be contagious (even in the beginning stages of a cold). I want to be considerate of my other clients by not passing along a cold to them or canceling their appointments because I caught your cold. Additionally, a massage when you're sick can spread the illness more efficiently. Because massage strokes and kneading help blood circulation, a minor head cold can turn into a full-blown illness. Don't make yourself worse!
Gettys Sports + Orthopedic Treatment is located at 220 S. Pacific Coast Hwy. Ste. 102. Redondo Beach, CA 90277. My studio building is between the cross streets of Torrance Blvd. and Garnet St. Parking is available in the front of the building, with a 2-hour parking limit. Please note, elevator access is not available.
Cell Phone Policy
Please silence your phone while in the studio. My suite is a shared space with another practitioner. Please be respectful of other client’s treatments and avoid texting, talking, or other loud distractions that can negatively impact their treatment, as well as your own.
Gettys Sports + Orthopedic Treatment accepts cash, and all major credit cards via Square with a $2.00 credit card processing fee. Checks are accepted with long-standing “Loyalty” clients. Prices are subject to change without prior notice.
Although tipping is appreciated, it is entirely optional.
Gift Cards + Online Certificates
Gift cards are non-refundable and are not redeemable for cash. All gift cards must be mentioned prior to scheduling your appointment. Gift cards must be presented at your appointment. Gift cards may only be used on services. Gift cards are not applicable towards product purchases.
I respect the privacy of my clients and will not release any client information to third parties. I never trade, sell, rent, or share addresses or any other personal information with anyone. Any information obtained is used to process your purchase or maintain your client file only.
Email and physical address are used solely for the purpose of communication between Gettys Sports + Orthopedic Treatment and clients. I respect your time and attention by carefully controlling the frequency of digital communication. If you would prefer to cease receiving mail or email, or to change your expressed interests, simply let me know, and your file will be updated.
Disclaimer / Waiver
Data contained within this website is for informational use and is not intended to diagnose or treat any medical condition, and should not be considered medical advice. If you are experiencing a medical condition, please seek the advice of your licensed health care provider.
Gettys Sports + Orthopedic Treatment reserves the right to refuse service to anyone, at any time. I require all clients to behave in an appropriate and professional manner at all times.
Gettys Sports + Orthopedic Treatment reserves the right to cancel appointments at any time, but this will only happen for critical purposes such as a family or medical emergency. Your business is greatly appreciated.